Novel Coronavirus Frequently Asked Questions

Do you have additional questions not answered in our FAQs below? Please contact our Director of Risk Management, Mark Hevland, markh@isb.ac.th or ISB Health Coordinator, Dr Dhave Setabutr, dhaves@isb.ac.th.


For specific information about the virus, please download this helpful factsheet sheet from Samitivej Hospital.
If a student has a fever or is unwell they are taken to the nurse’s office for evaluation and, if necessary, parents will be asked to take their child home. We may also advise that the child is evaluated and cleared by a doctor prior to returning to school.
ISB has clear protocols for addressing these possibilities. As part of our Crisis Response planning, a decision matrix was developed that guides our discussions and ensures that we are addressing all aspects of a situation such as we see now with the Novel Coronavirus. Should the situation in Thailand change, we will continue to follow the guidelines of the CDC, WHO, International  SOS, the MOE, OPEC, and do what is best for our students.

It is always a good idea to carefully evaluate the sources of information that you follow. Please find below helpful and reliable links for the most recent information on the Coronavirus worldwide.  All of the following sites update their information frequently.

  • The World Health Organization’s page on the Coronavirus may be found here.
  • The US Centers for Disease Control also offers straightforward, up-to-date information and may be reached at this link.
  • A second link for the CDC that offers additional information on the coronavirus outbreak can be reached here.
  • Travel Advisory information from the US Department of State will be found here.

Recommendations from International SOS include:

  • To prevent any respiratory illness, pay attention to hygiene. Wash your hands frequently. Carry hand sanitiser for use when soap and water are not readily available. Avoid touching your face.
  • Keep some distance from people who are obviously sick and avoid direct contact with them.
  • Seek medical attention if you develop symptoms, especially fever or shortness of breath. Ensure you provide your travel history.
  • Do not travel if you are sick – note that some locations have implemented screening, and travellers may face quarantine and testing.

Students, staff, and visitors may wear their own face masks and nurses can provide advice on correct use.

  • Staying in regular contact with authorities and experts
  • Reminding students and community of proper hygiene practices including hand washing and cough etiquette. Advice is reinforced with the use of posters displayed around campus and education from Health Centre nurses
  • Requesting that parents and staff regularly take temperatures
  • Providing additional hand sanitizing gel around campus
  • Newly installed positive pressure air filtration systems provide fresh filtered air into classrooms
  • We are prepared for early identification and, if necessary, temporary isolation of unwell students in the Health Centre